Privacy Policy
Last updated: November 2026
1. Introduction
Media Ridge Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
2. Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, company name, and other contact information you provide when creating an account or contacting us.
- Usage Data: Information about how you use our platform, including features accessed, time spent, and actions taken.
- Booking Data: When you book a demo, your name, email address, the time you choose, your time zone and any answers or notes you add to the booking.
- Connected Account Data: When you connect advertising platforms, we access campaign data necessary to generate reports.
- Device Data: Browser type, IP address, and device information for security and analytics purposes.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Generate campaign reports and analytics
- Arrange and hold the demos you book with us
- Communicate with you about your account and our services
- Respond to your inquiries and provide customer support
- Send you updates, marketing communications, and promotional offers (with your consent)
- Produce industry benchmarks, product improvements, and aggregated insights using anonymised, aggregated data from which no individual account or campaign can be identified
- Ensure security and prevent fraud
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who help us operate our platform
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Aggregated Data: We may use anonymised, aggregated data to produce industry benchmarks and insights within our platform. This data cannot be used to identify you or your campaigns. You may opt out by contacting us.
5. Booking a Demo
Our booking calendar is provided by Cal.com, Inc. in the United States. When you book, Cal.com handles your name, email address, chosen time and any notes on our behalf, so the meeting can be arranged. See the Cal.com Privacy Policy.
6. International Transfers
Some of our service providers, including Cal.com and Google, are based in the United States, so your information may be processed outside the UK and the European Economic Area. Where this happens, we rely on recognised safeguards, such as the EU-US Data Privacy Framework and its UK Extension, or standard contractual clauses approved for this purpose.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us.